Privacy policy

Trove respects your privacy. This Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over it. It applies to all visitors, users, and customers of shop-trove.com (the "Site").

1. Information We Collect

Information you provide

When you place an order, create an account, or contact us, we collect:

  • Name, billing and shipping address, email address, and phone number
  • Payment information (processed securely by our payment provider — Trove does not store full card numbers)
  • Order history and customer service correspondence

Information collected automatically

When you use the Site, we automatically collect:

  • Device information (browser type, operating system, IP address)
  • Pages viewed, time spent on site, and referring URLs
  • Cookies and similar tracking technologies (see Cookies, below)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping and customer service
  • Send order confirmations, shipping notifications, and account-related communications
  • Send marketing emails, but only if you've opted in (you can unsubscribe at any time)
  • Improve the Site, our products, and the shopping experience
  • Detect, prevent, and respond to fraud, abuse, and security incidents
  • Comply with our legal obligations

3. Who We Share Your Information With

We share personal information only with the third parties we need to operate the store:

  • Shopify — our ecommerce platform, which hosts the Site and processes orders
  • Payment processors — Shopify Payments and any other payment methods you choose, who handle payment authorization and settlement
  • Shipping carriers — Australia Post, USPS, Royal Mail, Canada Post, NZ Post, and any logistics partners required to deliver your order
  • Analytics providers — to understand how the Site is used and improve it
  • Legal and regulatory authorities — when required by law or to protect our rights

We do not sell your personal information to third parties.

4. Cookies

The Site uses cookies and similar technologies to remember your preferences, keep you signed in, analyze traffic, and enable certain features. You can disable cookies through your browser settings, though some parts of the Site may not function correctly without them.

5. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your information (subject to legal and operational obligations)
  • Object to or restrict certain processing
  • Request a copy of your information in a portable format
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, email us at contact@shop-trove.com. We will respond within 30 days.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, including operational, legal, accounting, and reporting requirements. Order records are typically retained for at least seven years to comply with tax and consumer protection law.

7. Security

We take reasonable steps to protect your information using industry-standard security measures, including encryption in transit and at rest. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.

8. International Transfers

Trove operates from Australia, and your information may be processed in countries outside your country of residence, including by our service providers in the United States, the United Kingdom, Canada, and elsewhere. Where required by law, we take steps to ensure your information is protected to a standard equivalent to that of your home jurisdiction.

9. Children's Privacy

The Site is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at contact@shop-trove.com and we will delete it.

10. Changes to This Policy

We may update this Policy from time to time. Material changes will be posted on the Site with an updated effective date. Your continued use of the Site after such changes constitutes acceptance of the revised Policy.

11. Contact

For questions about this Policy, your information, or to exercise any of your rights, contact us at contact@shop-trove.com.

Last updated: 12 May 2026